Skip to content Skip to footer

About Us

Hertfordshire Citizens Advice Services (HCAS) seeks to promote and develop the provision of advice giving services to the citizens of Hertfordshire. It does this by securing funding, forging strategic county-wide alliances and facilitating cooperation and collaboration between the 10 Citizens Advice Hertfordshire services. One example is the Hertfordshire Adviceline which is open from 10am to 4pm Monday to Friday. 0800 144 8848

At every local service we offer free, confidential and impartial advice – whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We’re here for everyone.

How we can help:

Our service is free, confidential and open to everyone. Volunteers and staff are trained to advise on a variety of issues, including:

  • Welfare benefits
  • Money and credit problems
  • Employment
  • Housing
  • Family and relationship issues

We empower our clients with the knowledge and information they need to make informed decisions. We also often offer practical support such as help with filling forms, writing letters or negotiating with third parties.

Citizens Advice in Hertfordshire generates £34,225,681 in wider economic and social benefits, through increased participation and productivity for our clients and volunteers. During 2018/19 Citizens Advice in Hertfordshire advised 34,151 unique clients and dealt with 158,925 advice issues, average of 4 issue per client
We have provided more income gains, debt write offs and rescheduled payments than the population of the area, in the first 6 months of 2019, totaling £4,857,223 Over the last 12 months we have answered over 29,000 enquiries via our Adviceline and helped over 24,000 people
We host number of volunteers and who contribute £2,961,177 worth of time We have more outreaches in the county than McDonald’s Restaurants