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Hertfordshire Adviceline

The ten local citizens advice services across Hertfordshire work together to provide a joint telephone adviceline. It’s open Monday to Friday from 10am to 4pm and offers an advice service over the telephone to those who prefer to contact us in this way or those unable to make it into our face-to-face drop-in services.

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Drop-in Advice Sessions

Each local service offers drop-in advice sessions across the county. Check the website of your local service for up-to-date times and locations.

Pension Wise

Citizens Advice is providing face to face appointments as part of the free and impartial Government Pension Wise service. You can book an appointment with one of our guidance specialists if you are:

– Over 50 and
– Have a defined contribution pension. This is a pension based on how much you and possibly your employer paid into your pot – not a final salary pension.

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Energy Best Deal

Citizens Advice across Hertfordshire can offer one-to-one appointments to individuals or energy clinics in the community offering help and advice on reducing energy bills and switching supplier. Please contact your local service to find out more.


These apprentices join one of the local Citizens Advice offices as a trainee and work towards a new Level 3 qualification in providing legal information and advice.

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Scam Awareness and Safety Online

The Scam Awareness and Safety Online project is one-year project partnership between Citizens Advice St Albans and Trading Standards. Funded by the Police & Crime Commissioner Community Fund, the project reduces the risk of becoming the victim of a scam by delivering awareness raising interactive workshops to small groups of over 60’s and under 25’s.

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