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Hertfordshire Adviceline

The ten local citizens advice services across Hertfordshire work together to provide a joint telephone adviceline. It’s open Monday to Friday from 10am to 4pm and offers an advice service over the telephone to those who prefer to contact us in this way or those unable to make it into our face-to-face drop-in services.

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Drop-in Advice Sessions

Each local service offers drop-in advice sessions across the county. Check the website of your local service for up-to-date times and locations.

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Gambling Support Service Project

Gambling has become a significant public addiction problem in Britain since recent changes in legislation.

In Britain, 430,000 people are known to have a gambling problem, with another 2 million at risk of developing one. Reports tell us that one person can directly affect 6-10 additional people gambling, putting the number that could be affected at 2.5-4.3 million.

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Scam Advice Service for Hertfordshire

Ever since a report from Action Fraud revealed that over a six month period in 2018, 6,272 scams were reported in Hertfordshire costing victims £12.9m, Citizens Advice has been looking for a way to tackle this specific problem. Now, due to a grant awarded by the Hertfordshire Police and Crime Commissioner (PCC), Hertfordshire Citizens Advice has the opportunity to make a real difference.

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Specialist Employment Project

Legal Help is no longer available for employment issues. Your local Citizens Advice will continue to offer free of charge advice to all clients through their volunteer advisors.

Citizens Advice Stevenage can also offer a Specialist Employment Service at all stages of the Tribunal process -but there will be a ?pay as you go’ fee.

Currently we have achieved well over £1,000,000 on behalf of our clients through the specialist employment service.

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Pension Wise

Citizens Advice is providing face to face appointments as part of the free and impartial Government Pension Wise service. You can book an appointment with one of our guidance specialists if you are:

– Over 50 and
– Have a defined contribution pension. This is a pension based on how much you and possibly your employer paid into your pot ? not a final salary pension.

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Crisis Intervention Project

Life is complicated.  The Crisis Intervention service supports people when they are most vulnerable.  People come to us with a wide range of interlinked issues and this project allows all local Citizens Advice offices across Hertfordshire to tailor a service to fit the needs of each individual or family.  We support, empower and move people towards a resolution, giving them the information and advice they need to make informed and positive decisions about the future.

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Scam Awareness and Safety Online

The Scam Awareness and Safety Online project is one-year project partnership between Citizens Advice St Albans and Trading Standards. Funded by the Police & Crime Commissioner Community Fund, the project reduces the risk of becoming the victim of a scam by delivering awareness raising interactive workshops to small groups of over 60’s and under 25’s.

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