The ten local citizens advice services across Hertfordshire work together to provide a joint telephone adviceline. It’s open Monday to Friday from 10am to 4pm and offers an advice service over the telephone to those who prefer to contact us in this way or those unable to make it into our face-to-face drop-in services. In the event that a face-to-face or telephone call back appointment is required the caller will be transferred to their local service. The majority of callers receive the information they require over the telephone from our highly trained volunteer advisers. In 2015/16 across the county we answered 19,000 calls to our adviceline.